Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
有任何問題嗎？我們樂意協助您！
如果您對我們的退貨政策有任何疑問，請隨時聯繫我們。我們將竭誠為您提供幫助，確保您的滿意。
Device Specifications
退貨條件:
顧客在收到商品後，必須在30天內提出退貨申請，商品必須保持原狀，未使用過，並附上原包裝及收據。
退款流程:
退款將在我們收到退回商品後的7個工作日內處理，並將款項退回至原支付方式。
客戶服務:
如有任何問題，請聯繫我們的客戶服務團隊，我們將竭誠為您服務。
退貨地址:
請將退貨商品寄送至我們的指定地址，具體地址可在網站上查詢。
注意事項:
請確保商品在退貨時包裝完整，並附上退貨申請表。
聯繫我們:
如需進一步協助，請通過電子郵件或電話聯繫我們的客服。
常見問題:
我們的退貨政策旨在確保顧客滿意，若有任何疑問，歡迎隨時詢問。
退貨政策概述
我們重視每位顧客的滿意度，因此提供靈活的退貨政策，讓您在購物時無後顧之憂。
退貨流程
在收到商品後，您有30天的時間可以提出退貨申請，確保商品未使用且保持原狀。
我們的客服團隊隨時準備協助您，確保您的退貨過程順利無憂。